Accor operates the world's largest hotel group, managing more than 5,600 hotels across 45+ brands in over 110 countries. The company serves millions of guests annually through a portfolio spanning luxury properties such as Raffles and Fairmont to economy brands including ibis and Novotel, alongside 10,000 restaurants, bars, and wellness centres.
Founded in 1967 and headquartered in France, Accor employs over 290,000 people across its global operations. The group's technical expertise encompasses hotel management, food and beverage operations, wellness services, brand portfolio management, and customer experience innovation. The company prioritises sustainable and responsible hospitality practices as core to its operations.
Accor's mission centres on pioneering responsible hospitality and connecting cultures through what it describes as heartfelt care. The company positions people - both guests and its workforce, termed "Heartists®" - at the centre of its operations, with emphasis on inclusion, ethical business practices, and anticipating evolving guest needs. Value creation extends across multiple stakeholder groups: guests, team members, property owners, partners, and local communities.