ESS Group operates 15 unique hospitality destinations across Scandinavia, with properties in Sweden, Norway, and Denmark. Founded in 2007, the company positions itself as a collective of hospitality venues shaped by design, culture, and the people who work within them.
The company's operational philosophy centres on the principle that hospitality is built by people rather than process manuals. Staff are expected to make guests feel seen and valued, with emphasis placed on the care taken in details across all guest interactions. ESS Group organises its culture around four values known as "The Little Red": Passionate, Professional, Personal, and Playful.
Career progression at ESS Group emphasises internal mobility, training, and continuous learning. The company prioritises identifying potential in individuals beyond what appears on a CV, offering opportunities to try, fail, and succeed within new roles. Leadership focuses on creating confidence through clarity and presence, with managers expected to recognise individual contributions and help employees understand their impact on the business.
The company explicitly balances performance with recovery and work with life. Wellness and employee care are treated as equivalent priorities to energy and pace, reflecting a broader commitment to sustainable working conditions across its destinations.